Refund and Returns Policy for La Florista Cannabis Dispensary

Effective Date: 2018

At La Florista Cannabis Dispensary, we strive to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy outlines our procedures regarding returns and refunds for products purchased at our dispensary or through our website.

1. Eligibility for Returns

Due to the nature of our products, we can only accept returns or exchanges for the following circumstances:

– Incorrect item received: If you receive an item that you did not order, please contact us within 48 hours of receipt.
– Defective products: If a product is defective or damaged upon arrival, please notify us within 48 hours of receipt to initiate a return or exchange.

2. Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

– Opened or used cannabis products
– Edibles, oils, and tinctures once opened
– Items that have been altered or personalized

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at sales@lafloristacannabisdispensary.com or call (562) 384-9866 to request a return.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Once approved, you will receive instructions on how to proceed with the return.

4. Refunds

Refunds will be processed after we have received and inspected the returned item. If approved, a refund will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

5. Exchanges

If you would like to exchange a product for a different item, please follow the return process outlined above and then place a new order for the desired item.

6. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). In such cases, we will cover the return shipping costs.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please reach out to us at:

La Florista Cannabis Dispensary
Phone: +1 (530) 278-8194
Address: 242 Main St, Weed, CA 96094, United States
Email: sales@lafloristacannabisdispensary.com

Thank you for choosing La Florista Cannabis Dispensary! Your satisfaction is our priority.